FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the FAQ page of Tunik Pro. Here you'll find answers to the most common questions from our valued customers. If you don't find what you're looking for, our team is always available to help you!

🛍️ About Orders

❓ How can I place an order with Tunik Pro?

It's simple:

1. Choose the jersey you want from the store
2. Select the size and version (Player / Fan / Retro)
3. Add customization details (name, number, patches, logos...)
4. Fill in your information (name, phone number, address)
5. Our team will contact you to confirm the order and guide you through the payment steps

❓ Do I pay directly on the store?

No. The store is designed only for receiving orders and customer information. After placing your order, our team will contact you to confirm the order and guide you through the available payment methods.

❓ Can I modify my order after confirmation?

Yes, you can modify your order before the manufacturing process begins. Contact us immediately via WhatsApp or Telegram at +212 764 866 688 to make any changes.

❓ Can I cancel my order?

You can cancel your order before paying the deposit or full payment. Once manufacturing begins, the order cannot be canceled because the product is made specifically for you.

⚽ About Products

❓ Are the jerseys 100% authentic?

We provide jerseys with near-original quality (up to 90% close to the original), with premium materials and professional printing. We guarantee excellent quality that lasts season after season.

❓ What's the difference between the Player Version and Fan Version?

VersionDescription

❓ What are Retro jerseys?

Retro jerseys are classic shirts from the 80s, 90s, and historic editions that shaped the history of football — perfect for lovers of football heritage.

❓ Are jerseys available in all sizes?

Yes, we offer sizes from S to XXL for adults. Please refer to the size guide on the product page before confirming your order.

❓ Are children's jerseys available?

Please contact us to inquire about currently available children's sizes.

🎨 About Customization

❓ Can I add my name and number on the jersey?

Yes! This is our specialty at Tunik Pro. You can add:

• ✍️ Your name or your favorite player's name
• 🔢 Your favorite number
• In any letters (Latin or Arabic depending on the jersey)

❓ Can I add official patches?

Yes, we offer patches for:

• 🏅 Champions League
• 🏆 Europa League
• ⭐ Domestic league badges
• 🥇 Championship and World Cup badges
• And more...

❓ Can I add sponsor logos?

Yes, we add official sponsor logos so you get the authentic matchday look.

❓ Can I design a custom logo or badge?

Yes! Have a special design in mind? Share it with us and we'll bring it to life on your jersey. Contact us to discuss the details.

❓ Is customization an additional cost?

Please contact us for details on customization pricing (name, number, patches, logos...).

💳 About Payment

❓ How do payments work inside Morocco?

We use the Cash on Delivery (COD) + Deposit system:

1. You pay a deposit before manufacturing begins
2. You pay the remaining amount upon receiving your order

❓ Why is a deposit required?

Because every jersey is manufactured specifically according to your order (name, number, patches...). The deposit is paid to the factory to begin the actual work on your order.

❓ What are the deposit payment methods inside Morocco?

We offer 3 methods:

• 🏦 CIH Bank (bank transfer)
• 🏪 Cash Plus (cash payment from any agency)
• 🅿️ PayPal (electronic payment)

❓ How do payments work outside Morocco?

Full advance payment through one of the following methods:

• 💳 Bank Card (Visa / Mastercard)
• 🅿️ PayPal
• 🌐 Payoneer
• 🔴 RedotPay

❓ Is payment processed directly on the website?

No. The store is only designed for receiving orders. After our phone confirmation, we'll send you the payment information.

❓ Are there any hidden fees?

No. The displayed price includes everything (product + shipping + customs fees).

🚚 About Shipping & Delivery

❓ Is shipping free?

Yes! Shipping is 100% free on all orders, whether inside Morocco or abroad. 🎁

❓ How long does delivery take?

• ⏰ Standard Shipping: 15 to 25 days (free)
• ⚡ Express Shipping: 7 to 10 days (for only $5)

❓ Why does delivery take 15 to 25 days?

Because every jersey goes through 3 stages:

1. 🏭 Manufacturing & Customization (10-15 days)
2. 📦 Preparation & Packaging (1-3 days)
3. ✈️ Shipping & Delivery (8-10 days)

❓ Do you ship to all countries worldwide?

We ship to most countries worldwide. To confirm shipping availability to your country, please contact us before ordering.

❓ Are customs fees included?

Yes! All customs fees and taxes are included in the product price. You won't pay any additional fees upon receipt.

❓ How can I track my order?

Sit back and relax — we handle the tracking on your behalf! 💙 Our team personally monitors your order and notifies you as it approaches its destination. For any inquiry at any time, contact us via WhatsApp.

❓ What if my order is delayed?

In rare cases (weather conditions, holidays, high-risk areas...), the order may be delayed by a few days. We will inform you immediately of any potential delay.

🔄 About Returns & Exchanges

❓ Can I return the product if I don't like it?

You can request a return or exchange within 3 days from the date of receipt, only in cases of:

• 🛠️ Defective product
• ❌ Incorrect product
• 📦 Product damaged by the shipping company

In cases of customer regret (wrong size choice, change of mind...), we do not accept returns because the product is manufactured specifically for you.

❓ How do I request a product return?

1. Contact us within 3 days of receipt via WhatsApp or Telegram: +212 764 866 688
2. The product must be in its original condition, unopened and unused
3. We'll guide you through the next steps

❓ How long does the refund take?

For credit card payments, the amount is refunded within one to two billing cycles depending on your card issuer.

🔐 About Security & Privacy

❓ Is my personal data secure?

Yes. We use modern encryption technologies (SSL) to protect your data. We do not share your information with any third party except for necessary purposes (such as delivery).

❓ Is the store safe for shopping?

Yes, 100%. All transactions are secure, and payment is not processed directly on the website but through trusted channels (banks, PayPal, Payoneer...).

📞 Didn't Find an Answer to Your Question?

The Tunik Pro team is always available to help you!

📱 WhatsApp / Telegram: +212 764 866 688

✉️ Email: [email protected]

⏰ Service Hours: 24 hours, 7 days a week

💙 At Tunik Pro, your satisfaction and trust are our top priority. Don't hesitate to contact us for any inquiry! ⚽🔥