Return & Exchange Policy

🔄 Return & Exchange Policy

At Tunik Pro, your satisfaction is our top priority. We work hard to ensure you receive the highest-quality product, and we provide a clear and fair return and exchange policy.

⏰ Return & Exchange Period

You may request a return or exchange within 3 calendar days from the date of receiving your order.

⚠️ Important Notice: No return or exchange requests will be accepted after more than 3 days have passed from the date of receiving the product.

📋 Steps to Return a Product

To return a product, please follow these steps:

Contact us via WhatsApp or Telegram at: 📱 +212 764 866 688 to submit your return request.
Make sure the product is in excellent condition and in its original packaging.
Our team will guide you through the next steps to complete the return process.

💳 Refund Methods

Credit Card

The amount will be refunded directly to your credit card statement. Your card issuer will be notified immediately, and the process may take one to two billing cycles, depending on your billing date and the date of your refund request.

ℹ️ Important Information

✅ Cases Eligible for Return & Exchange

In the following cases, the product will be exchanged or fully refunded with no deductions or return costs, provided the request is submitted within 3 days of receipt:

🛠️ Defective products
❌ Incorrect items (different from what was ordered)
📦 Items damaged by the shipping company
⚠️ Any product defect

❌ Cases Not Eligible for Return

In cases of customer regret, we do not accept returns or offer refunds. These cases include:

Purchasing the wrong product by mistake
Choosing an incorrect size
Deciding not to keep the product

📦 Return Conditions

For a return request to be accepted, the product must be:

✔️ Brand new
✔️ In its original packaging
✔️ Unopened
✔️ Unused

🏦 Note on Refunds

The responsibility for processing refunds lies with the card administrator and the issuing bank.

📞 Contact Us

We are always ready to answer any inquiries regarding returns or exchanges.

📱 Phone / WhatsApp / Telegram: +212 764 866 688

⏰ Service Hours: 24 hours, 7 days a week

💙 At Tunik Pro, we value your trust and satisfaction with every order.